Return Policy

Coffee is perishable, so we are unable to accept returns. However, we do offer exchanges and/or store credit in specific situations.

1. Product Quality Concerns: If the product does not meet your expectations, please contact our support team at within five days of receipt. We are committed to providing you with the best experience, and we'll work together to find a satisfying solution.

2. Product Arrives Damaged: In the rare event that your order arrives damaged due to shipping, kindly email us a photo at within 72 hours of receipt. We will assist you in arranging a replacement or providing store credit for the affected items. Please include your order number in the email.

3. Non-Delivery Issues: If your product doesn't arrive, please note that we are unable to offer refunds or exchanges for delayed packages. However, we can re-ship coffee or tea that never arrives. If you don't see tracking details within 72 hours or haven't received your order within seven days, please reach out to our team. After ten days, we will file a missing package report and resend your order.

Please Note: Before placing your order, we kindly ask that you verify your order details, including grind settings, as orders placed with incorrect grind settings cannot be replaced under any circumstances.

If you have any concerns or questions about our return policy, please reach out to us at Your satisfaction is important to us, and we are dedicated to ensuring a great coffee experience for all our customers.